Last Updated: July 2024
This privacy policy sets out how Intsys Solutions Ltd uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.
1. IMPORTANT INFORMATION AND WHO WE ARE ( paragraph 1 )
2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU ( paragraph 2 )
3. HOW IS YOUR PERSONAL DATA COLLECTED? ( paragraph 3 )
4. HOW WE USE YOUR PERSONAL DATA ( paragraph 4 )
5. DISCLOSURES OF YOUR PERSONAL DATA ( paragraph 5 )
6. INTERNATIONAL TRANSFERS ( paragraph 6 )
7. DATA SECURITY ( paragraph 7 )
8. DATA RETENTION ( paragraph 8 )
9. YOUR LEGAL RIGHTS ( paragraph 9 )
10. CONTACT DETAILS ( paragraph 10 )
11. COMPLAINTS ( paragraph 11 )
12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
( paragraph 12 )
13. THIRD PARTY LINKS ( paragraph 13 )
Privacy policy
This privacy policy gives you information about how Intsys Solutions Ltd collects and uses your personal
data through your use of this website, including any data you may provide when you register with us, sign
up to our newsletter to purchase a product or service.
This website is not intended for children and we do not knowingly collect data relating to children.
Controller
Intsys Solutions Ltd is the controller and responsible for your personal data (collectively referred to as “Intsys", "we", "us" or "our" in this privacy policy).
If you have any questions about this privacy policy, including any requests to exercise your legal rights ( paragraph 9 ), please contact the us using the information set out in the contact details section ( paragraph 10 ).
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
We use different methods to collect data from and about you including through:
Legal basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/Use
Type of data
Legal basis [and retention period]
To register you as a new customer
(a) Identity (b) Contact
Performance of a contract with you
When you sign up for our services, we use your personal information to set up your account and provide access to our services.
We will retain this data for as long as you are a customer with us and for six years thereafter to comply with legal obligations.
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debtsdue to us)
Example: Manage payments, fees, and charges: When you make a purchase, we use your financial and contact information to process the payment and send you an invoice. For example, if you buy a product, we process your credit card details to complete the transaction.
We will retain this data for as long as needed to complete the transaction and for six years thereafter to comply with legal obligations.
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacypolicy
(b) Dealing with your requests, complaints and queries
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep ourrecords updated and manage our relationship with you
Notifying you about changes to our terms or privacy policy: We use your contact information to inform you about updates to our terms of service or privacy policy. For example, if there are changes in how we handle your data, we send an email notification.
We will retain this data for as long as needed to complete the transaction and for six years thereafter to comply with legal obligations.
To administer and protect our business and thiswebsite (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
We use technical data for troubleshooting, system maintenance, data analysis, testing, network security, and fraud prevention. For example, we analyse technical logs to fix website issues, monitor for suspicious activity to prevent unauthorised access, and analyze user interactions to improve services. We also store and manage data to ensure smooth website operation and compliance with legal requirements, such as generating reports on website usage.
We will retain this data for as long as needed to complete the transaction and for six years thereafter to comply with legal obligations.
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study howcustomers use our products/services, to develop them, to grow our business andto inform our marketing strategy)
We use your profile and usage data to deliver relevant content and ads, analyze your interactions to measure ad effectiveness, and utilize marketing data to refine our advertising strategies. For example, we might show you ads based on your browsing behavior, track ad clicks, and adjust our marketing based on ad engagement.
We will retain this data for as long as needed to complete the transaction and for six years thereafter to comply with legal obligations
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure theeffectiveness of our communications and marketing
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
We analyse technical and usage data to improve our website and services, and to measure the effectiveness of our communications and marketing efforts. For example, we track popular pages to enhance content and monitor user responses to marketing emails to refine our strategy.
We will retain this data for as long as needed to complete the transaction and for six years thereafter to comply with legal obligations
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods orservices that may be of interest to you based on your Profile Data
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business)
We use your identity, contact, and profile data to send personalised marketing messages and recommendations. For example, if you've shown interest in specific services, we might send tailored offers and suggest similar products based on your browsing history.
We will retain this data for as long as you do not opt-out of receiving marketing communications and for six years thereafter to comply with legal obligations.
To carry out market research through your voluntary participation in surveys
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(e) Usage
Necessary for our legitimate interests (to study howcustomers use our products/services and to help us improve and develop ourproducts and services).
We invite you to participate in surveys to gather feedback on our products and services. For example, we might send you a survey to understand your experience with a recent purchase.
We will retain this data for as long as needed to fulfill this purpose and for six years thereafter to comply with legal obligations.
Direct marketing
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.
Cookies
For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.
We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
Internal Third Parties: As set out in the Internal Third Parties section.
External Third Parties: As set out in the External Third Parties section.
Specific Third Parties: Listed in the "Purposes for which we will use your personal data" section, such as:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If no transfers out of the UK occur: We do not transfer your personal data outside the UK.
If personal data is transferred outside the UK to service providers: We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented.
We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please email us info@intsys-solutions.com
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see [ paragraph 9 ] below for further information.
You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
If you wish to exercise any of the rights set out above, please contact us ( paragraph 10 )
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep our privacy policy under regular review. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.